I already made the payment, why is my order status shown as Failed/Cancelled?

There are the meaning of these two order statuses:

Canceled: Once the order is created and we haven’t received your payment within one hour, your order will be canceled automatically. Please DO NOT make a second payment to a canceled order.

Failed: The delayed payment or underpayment will lead to a failed payment

You will receive an email with a link to pay for the remaining amount from a Goldshell representative if necessary.

To avoid scamming, you can refer to My Requests to check the authenticity of the email.