Why there is no shipping updates in my order?

Once your product was handed to a third-party logistics agent, you will receive a tracking number.

During this time, there is no available information for shipping (Only shown as [Shipment Information Received/Label created]) which means the third-party logistics agent is processing your package. Normally this process will take up to 5-7 business days.  Once finished, you will receive the real-time shipping updates.

If your order haven’t update after 7 business days, please go to Submit a request and select “Shipping” to filled the tickets. Goldshell staff will contact you within 48 hours.