After an upgrade, if the miner doesn't work normally, what should I do?

1. Verify Model and Firmware Compatibility

Ensure that the firmware you installed matches your miner's model. For example, the AE BOX II cannot use firmware intended for the AE BOX, and the MINI DOGE III PLUS is incompatible with MINI DOGE III firmware. Installing incorrect firmware may prevent the miner from operating correctly.​

If you've installed the wrong firmware, attempt to install the correct version. If you're unable to access the miner's dashboard, you may need to perform a firmware recovery using a microSD card.​

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2. Perform a Factory Reset

If the issue persists, consider performing a factory reset on your miner. How to reset the miner This can help resolve software-related problems that may have arisen during the upgrade process.​

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If you require detailed instructions for the microSD card recovery process, please submit an after-sales ticket.