If your after-sales requests have been "solved", it means that the issue has been resolved or that the support team has not received any response from you for a certain period of time.
If the issue has been resolved to your satisfaction, there is nothing further you need to do. If you have new questions or concerns, you can create a new request.
If you feel that the issue has not been fully resolved or if you have additional questions within 28 days since after-sales requests have been "solved" about the original request, you can continue the conversation in the original ticket. However, if you have additional questions about the original request beyond 28 days, you can follow up with our support team through the original ticket.
How to follow up the original requests?
If you haven’t registered your email address on Goldshell website before, you need to go to https://www.goldshell.com/, click the avatar to register first.
(Make sure the email address your login (register) is the same as the one you submit the request.)
Then, click https://goldshellhelp.zendesk.com/hc/en-us to sign in and enter your email address and password.
Find which request you need to follow up and click.
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