Order Status |
Meaning |
Processing |
You have placed your order successfully. Please wait for your tracking number to be updated. |
On Hold |
Your order is processing right now. Please wait for your tracking number to be updated. |
Failed |
Two reasons might cause a failed order:
To solve this situation, please submit the ticket. Goldshell representative will reach you back within 48 hours. |
Cancelled |
If the system fails to confirm your payment within 1 hour after the order enters the "Pending Payment" status, the order will be canceled. In case of a payment anomaly, if you complete the payment after 1 hour and our receiving wallet confirms the payment, the official website's system will not automatically change the order status. Orders in the "Cancelled" status will not be processed actively. To solve this situation, please submit the ticket. Goldshell representative will reach you back within 48 hours. |
Confirmed |
This status is used as the proofment of your after-sale payment. Please contact after-sale team with your order number to move to the next step once you finished the payment. NOTE: Your after-sale tracking number will not updated here. |
Waiting |
Once you are underpaid and need to pay for the remaining amount, we will send the link to you and wait for your payment. During that time period, the status will shown as "Waiting". |
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