Why haven't I received a reply after sending an email？

There could be two possibilities:

1.Our email replies may have been classified as spam by your email provider. Please check your spam folder.

2.We haven't actually received the email you sent.

①Please check if the email was sent successfully.

②Please check if your email account has enabled the auto-reply function, as we are unable to receive auto-reply emails. Additionally, our system is set to block any further messages from the same account if it sends more than 20 emails within an hour. The account will be temporarily frozen for one hour.

If there are no issues with the email but you're still unable to send to Zendesk, you can reach out to the email administrator for assistance.