Why haven't I received a response after sending an email(submitting a support ticket)？

Here are some possible reasons:

1. You marked the ticket as “solved” after submitting it. In this case, we will not be able to see or respond to the ticket.

2. Our email replies may have been classified as spam by your email provider. Please check your spam/junk folder.

3. We haven't actually received the email you sent.

①Please check if the email was sent successfully.

②Please check if your email account has enabled the auto-reply function, as we are unable to receive auto-reply emails. Additionally, our system is set to block any further messages from the same account if it sends more than 20 emails within an hour. The account will be temporarily frozen for one hour.

📌 NOTE: You can check your ticket status. How to check tickets/after-sales requests' status?.
If the status is "Open", please be patient — we will definitely get back to you.
If the ticket is in another status and you still need our assistance, please reply to the same ticket to reopen it.