The following information is what you need to know before you create a ticket:

1. Click FAQ to do self-service first.
2. Emails are responded to in 24-48 hours, excluding weekends and holidays. Sending too many emails on same issue is therefore not recommended.
3. Check the process here [ Click on ] if your email address is registered on our official website; 
4. Please do not forward your previous emails, as we can see all of your emails regardless of when they were sent.
5. Some command words are interpreted here.

Miner dashboard/Home page:

Pool setting page/Miner page:

6. What is “debug website” & “logs”?
   Video-how to enter debug website