After-sales FAQ
Includes Miner FAQ, Watch FAQ, Transportation FAQ, Accessories FAQ, and others.
Miner related FAQ
- What is the significance of Hardware version?
- Why is it that even though the power of the PSU exceeds the combined power of two miners, only one miner can run simultaneously and not both?
- What should be done if the purchased/replacement control board does not match the miner model?
- Do you offer micro SD cards for sale? Can you provide the specifications for the micro SD card required for flashing?
- Why do I feel an electric shock when the miner is powered on?
- What are the possible reasons that could cause a Professional miner to burn out its hashboard?
Watch related FAQ
- How to recovery factory setting to watch?
- How can I find the valid serial numbers (SN) of the watch?
- If I want to return or exchange the watch, what should I do?
- Why can't my watch's alarm make sound?
- Why isn't my watch vibrating for notifications and alarms?
- Can I wear this watch while swimming?
Transportation related FAQ
- How do I check my logistics information?
- How to pack miner properly?
- How to pack miner's PSU properly?
- How to pack the hashboard properly?
- How to avoid customs duties during the return for repair or replacement?
- How much should I declare on the item?
Accessories related FAQ
Goldshell Zone FAQ
Others
- How to submit support ticket from the APP or web widget correctly?
- How to submit After-sales/Technical support ticket from the web correctly?
- How to enter debug website and obtain the logs?
- Why haven't I received a reply after sending an email？
- What should I do if my after-sales request has been marked as "solved"?
- Can I get a refund or purchase another product with a discount if the miner is broken?
uGW800Pro
- My miner information is displayed on the front page of the uGapp, but the deployment location is empty. What should I do?
- Why my miner always shows as “Offline”?
- What should I do if I set up my miner but the indicator light is always red?
- I would like to check the miner information, but I'm unable to connect to Bluetooth successfully. How can I solve this problem?
- Is it normal to see alternating yellow and green lights after my miner goes online?
- The LoRa antenna and GPS antenna cannot be screwed all the way down, is it normal?