Miner FAQ

uGW800Pro

• My miner information is displayed on the front page of the uGapp, but the deployment location is empty. What should I do?
• Why my miner always shows as “Offline”?
• What should I do if I set up my miner but the indicator light is always red?
• I would like to check the miner information, but I'm unable to connect to Bluetooth successfully. How can I solve this problem?
• Is it normal to see alternating yellow and green lights after my miner goes online?
• The LoRa antenna and GPS antenna cannot be screwed all the way down, is it normal?

See all 8 articles

Others

• Why BOX Ⅱ has 2 connectors?
• How to check tickets' status?
• How to submit Technical support ticket correctly?

Mining pool Q&A

• Why can’t I connect to the pool?
• Why do my profits go to another wallet?/How come my miner connects to pools that I haven't set up?

Power cord/PSU Q&A

• Do I need to purchase an adapter or a transformer to meet the miner's volatege requirement?
• I want to purchase a power cord, can you give me the specification on it?
• Does the miner come with a power cord?

Temperature/Fan speed Q&A

• Can I manually adjust the fan speed to lower down the miner’s temperature?/Is there a firmware that can increase or lower the fan RPM?
• What is the miner's normal operating temperature?
• My miner is running really hot, what should I do?/What should I do if my miner shuts down because of high temperature?

Replacement parts and accessories Q&A

• Can you tell me the specifications of the parts, such as the fan, WiFi antenna or some screws?
• How can I purchase parts from you?

Hashboard Q&A

• Is my hash board still repairable?
• Can I fix the hashboard myself under your instruction?
• What if my hashboard is broken?
• Can I purchase the hashboard from you for spare parts?

Overlook/Immersion cooling

• Do you have a tutorial on how to do immersion cooling?
• Can I overclock the miner by myself?
• Do you have a tutorial on how to overclock the miner?

HW error/ rejection

• Both my HW error and Reject rate are high/higher than 5%, what should I do?
• My Reject rate is so high/higher than 5%, what should I do?
• My HW error is so high/higher than 5%, what should I do?

Indicator lights Q&A

• My indicator lights are abnormal, what should I do?
• The red light blinks slowly and the IP cannot be found, what should I do?
• The green and red light near by the reset button flashes rapidly, what does it mean?

Miner Fimware

• After an upgrade, if the miner doesn't work normally, what should I do?
• Is a firmware upgrade necessary?
• Where can I find the history versions of firmware?
• Can I update the firmware of MINI DOGE to MINI DOGE PRO and make it work like a MINI DOGE PRO?
• Is my firmware the latest version?

Chips Q&A

• If the chips are faulty, how do I fix them?/Can you provide some instructions on how to fix faulty chips?
• Can you tell us the specifications of the chips on the hashboard?

Miner Warranty

• Under what circumstances will the warranty be voided?
• Is there a way to check the miner's warranty?
• Can you extend the warranty for me?

After-sale shipping/Customs clearance Q&A

• How to pack miner's PSU properly?
• How to pack the hashboard properly?
• How much should I declare on the item?
• What should I present the items to the customs?
• What logistic company do you recommend?
• Can you declare a lower price on the item to reduce the tariffs?

See all 8 articles

Return Q&A

• Can I return it and get a refund since it’s broken no longer after I received it?
• Can I be credited to make the purchase in the Goldshell shop in the future?

Miner Password

• I forgot my password, how can I recover it?/My password is wrong, what should I do?

Mining profits

• How to check the Profits?

Logs from debug website

• How to enter debug webiste and obtain the logs?