Submit a request – goldshellminer

Please choose your issue below

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Subject

Order from

DO NOT SELECT " I don't have a miner yet", if you do have miner issue; If your order is from Goldshell official shop, please provide valid order number.

#Order

Miner Series

Miner Type

Please create separate tickets for different miners or different issues.

Miner Type

Please create separate tickets for different miners or different issues.

Miner Type

Please create separate tickets for different miners or different issues.

Can it be powered on?

Can you find miner's IP on find.goldshell.com?

Please take a video of the indicator lights and submit it.

Can you enter the miner dashboard?

Take a video about this and submit it.

Please take a video when you power on your miner.

What can be seen on the miner dashboard?/What's the issue?

You must select the correct issue in order to receive timrely response.

Please take a video of the indicator lights and submit it.

Can it be powered on?

Can you find miner's IP on find.goldshell.com?

Please submit a video of the indicator lights.

Are there any burnt signs on the female or male connectors?

Please take a video when you turn on the miner.

Please submit pictures of the miner’s female and male connectors. (optional)

Can you enter the miner dashboard?

What can be seen on the miner dashboard?/What's the issue?

You must select the correct issue in order to receive timrely response.

Please submit a video of the indicator lights.

Are there any burnt signs on the male connectors?

Please take some pictures of the burnt signs

Can it be powered on?

Please describe your issue in detail.

Please take a video when you turn on this PSU.

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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