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Welcome to our Support
Search for answers to your questions by entering keywords below, or look through our knowledge base.
Includes Miner FAQ, Watch FAQ, Transportation FAQ, Accessories FAQ, and others.
Miner issues and solutions
Includes commonly encountered issues that users may experience, along with troubleshooting tips.
Includes shipping costs, maintenance fees, and unit prices for accessories.
Contains basic information about each type of product, such as power consumption, computing power, normal operating temperature, Hashrate mode, etc.
Includes product manuals and some miner operating instructions.
How to submit support ticket from the APP, web or web widget correctly?
How to submit After-sales/Technical support ticket from the web correctly?
How to enter debug website and obtain the logs?
Notice: After-Sales Technical Support Closed on Jan 1st, 2024 (Beijing Time)
Termination of X6 and X6S Repair Service - Effective July 22, 2023
Get in touch
Start a conversation with our support team about your payment
Start a conversation with our support team about the shipping
Start a conversation with our support team about your miner issue