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Welcome to our Support
Search for answers to your questions by entering keywords below, or look through our knowledge base.
Categories
Knowledge Base
After-sales FAQ
Includes Miner FAQ, Watch FAQ, Transportation FAQ, Accessories FAQ, and others.
Order FAQ
Miner issues and solutions
Includes commonly encountered issues that users may experience, along with troubleshooting tips.
After-sales fees
Includes shipping costs, maintenance fees, and unit prices for accessories.
Miner information
Contains basic information about each type of product, such as power consumption, computing power, normal operating temperature, Hashrate mode, etc.
User guides
Includes product manuals and some miner operating instructions.
Notice
Promoted articles
How to submit support ticket from the APP, web or web widget correctly?
How to submit After-sales/Technical support ticket from the web correctly?
How to enter debug website and obtain the logs?
Termination of X6 and X6S Repair Service - Effective July 22, 2023
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AFTER-SALES/TECHNICAL SUPPORT
Start a conversation with our support team about your miner issue