After-sales FAQ
Includes Miner FAQ, Watch FAQ, Transportation FAQ, Accessories FAQ, and others.
Miner related FAQ
- What causes the miner's 6-PIN power connector to burn out?
- How to reset the miner
- Common Issues with ALEO Miners
- Which mining pools does the miner support?
- Does my miner support other cryptocurrencies?
- What type of power supply should I use for the BOX series?
Watch related FAQ
- How to recovery factory setting to watch?
- How can I find the valid serial numbers (SN) of the watch?
- If I want to return or exchange the watch, what should I do?
- Why can't my watch's alarm make sound?
- Why isn't my watch vibrating for notifications and alarms?
- Can I wear this watch while swimming?
Transportation related FAQ
- How do I check my logistics information?
- How to pack miner properly?
- How to pack miner's PSU properly?
- How to pack the hashboard properly?
- How to avoid customs duties during the return for repair or replacement?
- What logistic company do you recommend?
Accessories related FAQ
Goldshell Zone FAQ
Others
- How to Contact After-sales Support Team?
- How to obtain the miner logs?
- Do you buy back miners?
- Why haven't I received a response after sending an email(submitting a support ticket)?
- What should I do if my after-sales request has been marked as "solved"?
- Can I get a refund or purchase another product with a discount if the miner is broken?