After-sales FAQ
Includes Miner FAQ, Watch FAQ, Transportation FAQ, Accessories FAQ, and others.
Miner related FAQ
- Common Issues with ALEO Miners(AE BOX & AE BOX Ⅱ)
- What causes the miner's 6-PIN power connector to burn out?
- How to reset the miner
- Which mining pools does the miner support?
- Does my miner support other cryptocurrencies?
- What type of power supply should I use for the BOX series?
Watch related FAQ
- How to recovery factory setting to watch?
- How can I find the valid serial numbers (SN) of the watch?
- If I want to return or exchange the watch, what should I do?
- Why can't my watch's alarm make sound?
- Why isn't my watch vibrating for notifications and alarms?
- Can I wear this watch while swimming?
Transportation related FAQ
- How do I check my logistics information?
- How to pack miner properly?
- How to pack miner's PSU properly?
- How to pack the hashboard properly?
- How to avoid customs duties during the return for repair or replacement?
- How much should I declare on the item?
Accessories related FAQ
Goldshell Zone FAQ
Others
- How to submit support ticket from the APP, web or web widget correctly?
- How to enter debug page and obtain the logs?
- Do you buy back miners?
- Why haven't I received a response after sending an email(submitting a support ticket)？
- What should I do if my after-sales request has been marked as "solved"?
- Can I get a refund or purchase another product with a discount if the miner is broken?
uGW800Pro
- My miner information is displayed on the front page of the uGapp, but the deployment location is empty. What should I do?
- I would like to check the miner information, but I'm unable to connect to Bluetooth successfully. How can I solve this problem?
- The LoRa antenna and GPS antenna cannot be screwed all the way down, is it normal?
- Can the power adapter and TYPE C be connected at the same time after the miner has started up?
- How can I upgrade the firmware of the uGW800?