Miner related FAQ

• What causes the miner's 6-PIN power connector to burn out?
• How to reset the miner
• Common Issues with ALEO Miners
• Which mining pools does the miner support?
• Does my miner support other cryptocurrencies?
• What type of power supply should I use for the BOX series?

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Watch related FAQ

• How to recovery factory setting to watch?
• How can I find the valid serial numbers (SN) of the watch?
• If I want to return or exchange the watch, what should I do?
• Why can't my watch's alarm make sound?
• Why isn't my watch vibrating for notifications and alarms?
• Can I wear this watch while swimming?

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Transportation related FAQ

• How do I check my logistics information?
• How to pack miner properly?
• How to pack miner's PSU properly?
• How to pack the hashboard properly?
• How to avoid customs duties during the return for repair or replacement?
• What logistic company do you recommend?

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Accessories related FAQ

• Can you provide the specifications of the parts, such as the fan, Wi-Fi antenna, chips or some screws?
• Can I purchase the hashboard from you?
• How can I purchase spare parts from you?

Goldshell Zone FAQ

• What should I do if my miner cannot connect to Goldshell Zone and shows "login fail"?
• Unable to scan miners

Others

• How to Contact After-sales Support Team?
• How to obtain the miner logs?
• Do you buy back miners?
• Why haven't I received a response after sending an email(submitting a support ticket)？
• What should I do if my after-sales request has been marked as "solved"?
• Can I get a refund or purchase another product with a discount if the miner is broken?

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