Order FAQ
Shipping
- How long will I received the package?
- I found out that my destination country has been banned. Can I still ship my package?
- What should I declare as the value of my parcel?
- May I choose the shipping carrier for the package?
- May I change my address after I have placed the order?
- Do I need to pay for the shipping fee?
Order payment
- How to place an order?
- What is Goldshell Pay and how this platform works?
- May I cancelled my order once placed and get the refund?
- May I use USD/Credit Card/Debit Card to make the payment?
- Why is my payment delayed?
- How to check my order status?