HW error is higher than 5%

A high hardware error rate refers to:

• An error rate higher than 5%.
• An average hash rate lower than the standard value.

Low environmental temperatures can lead to a high hardware error rate. It is recommended that the operating temperature of the miner be between 10-35°C.

If you confirm that your miner has a high HW error rate, please provide us with the following information:

1. screenshot of the complete miner dashboard

2. all logs. How to enter debug website and obtain the logs?