The new miner cannot obtain an IP address

We suggest you carefully check the User Guides, especially the "Connect the Miner" section.

1. Ensure Miner is Powered On:
   Confirm that the miner is properly powered.
2. Verify the Network Environment.
   Make sure your network is functioning properly. Ensure the Ethernet cable is securely connected to both the miner and the router/switch. Try a different cable or port if needed.
   If you’re using WIFI, make sure it is connected to 2.4GHz WIFI. Avoid special characters in the WIFI name (SSID) or password.
3. Use the official tool "find.goldshell.com", "Goldshell Zone", "Goldshell Hub" to find the IP. 
   For detailed instructions, please check the User guides. 

4. Disable VPN/Firewall (Temporarily):
   Disable any VPN or firewall settings on your computer that might prevent the detection of local devices.

5. Check Router Settings:
   Log into your router’s admin page to check the list of connected devices. Look for a new or unknown device that might be the miner.

6. Reset the Miner:
   If the miner still cannot be detected, try resetting it by pressing and holding the reset button for 5–10 seconds until the indicator light blinks, then release it and wait for the device to reboot. How to reset the miner

7. Use a Separate Network:
   If the issue persists, try connecting the miner to a different router or network environment to rule out local network issues.

If the problem still cannot be resolved, please contact Goldshell after-sales support for further assistance.